Return & Refund Policy

Last updated: [date]

We want you to be happy with Aurix. Every plan comes with a 7-day money-back guarantee.

7-day money-back guarantee

If Aurix is not right for you, ask for a refund within 7 days of your payment and we will refund the full amount you paid for that plan. [Review any conditions you want to add, for example for heavy use or add-ons.]

One-time payments, no auto-renew

Plans are paid once for the length you choose. We never renew automatically, so there is nothing to cancel and no surprise charges.

How to ask for a refund

1. Email aurix_support@aurixtv.com within 7 days of your payment.
2. Include the name and email address you used on your order.
3. Tell us briefly what went wrong, so we can try to fix it or improve the service. (Optional, but it helps.)

We reply every day from 9am to 11pm ET.

How refunds are paid

Refunds go back to the payment method you used. Your bank or payment provider may need some days to show the money in your account. [Add your usual processing time.]

After 7 days

After the 7-day period, payments are generally not refundable. If you have a problem with the service, please contact us first and we will do our best to solve it.

Contact

Questions about a refund? Email aurix_support@aurixtv.com.